Booking Terms & Conditions

 The translation below is supplied as a rough guide for the information of the customer. It has no legal value and can not constitute a referent document in case of dispute. The renter agrees that only the general conditions written in French and sent with the booking contract have a legal value. 

Article 1 : Length of stay: This contract is agreed for a determined period. The renter may under no circumstance stay in the property after the end of the stay.

Article 2 : Booking procedure : A provisional booking will be held (without obligation on our side) for a limited period of time indicated on the booking form, pending receipt of the completed booking form with a deposit as stated. Reservations will only be considered firm when the owners have received the booking form and deposit and has sent out the confirmation notice to the client.

The deposit secures the booking for the renter and keeps the accommodation non available to others. Therefore it is not transferable and non refundable if you decide to cancel your booking and subsequently make another booking.

Article 3 : Renter : The accommodation provided is for the sole use of the persons named on the booking form by the client and nobody else, except through the written permission of the owners. Any infraction of this last condition will entail the immediate cancellation of the rental and the full payment of the rental will definitively remain with the owner.

Article 4 : Cancellation by the renter: Any cancellation must be notified by e-mail and registered letter to the owner.

a) Cancellation before arriving at the property: The deposit remains with the owner. The latter may demand the balance of the stay if the cancellation occurs less than 30 days before the date of arrival mentioned in the contract. If the renter does not appear within the 24 hours following the date of arrival indicated on the contract, the said contract becomes null and void and the owner has complete disposal of his gîte. The account remains acquired by the owner who will demand the balance of the rental.

b) If the stay is shortened, the total cost of the rental remains as agreed by contract. There will be no refund for any unused portion of the rental. The owner has complete disposal of the apartment after departure of the client.

c) Force Majeure: We regret that we cannot apply a different cancellation policy for cancellations caused or affected by force majeure including illness, decease of a member of the family, loss of job, war or threat of war, riots, strike, terrorist activity, natural disasters, fire of adverse weather conditions or other similar events beyond our control. The renter agrees these general conditions apply in any cases.

Article 5 : Cancellation insurance / Force majeure : We strongly recommend that the renter take an appropriate insurance cover. The amount due remains with the owners and the renter shall ask the refund for any financial loss to his insurance.

Article 6 : Cancellation by the owner: the owner agrees to refund the total amount of money paid over to him. If the cancellation occurs less than 30 days before the arrival date, an indemnity equal to the amount of the first week rental is due to the renter by the owner. The amount of this indemnity cannot exceed the price given for the first week rental in case the rental was for a longer period.

Article 7 : Check-in and Check out : The renter should arrive on the day and in the period of time mentioned in this contract. In case of late or delayed arrival, please advise the owner. The check out should be made before the time mentioned on the booking contract.

Article 8 : Settlement of balance: The rental balance must be paid at least on entering the rented property.

Article 9 : Use of the property: The renter must ensure the peaceful nature of the rental. The owner reserves the right at its absolute discretion to terminate the rental of any persons whose behaviour is such as to or is likely in our opinion to cause distress annoyance or damage to the accommodation or any person. In this event no refund for any unused portion of the rental or any other costs or expenses will be made.

In particular, the use of the swimming pool is exclusively reserved for the renters at Domaine de Monteils. Please do not propose your eventual visitors to use it.

Article 10 : Capacity : This contract is established for a maximum capacity of people. If the number of renters exceeds the capacity of the accommodation, the owner has the right to refuse entry to the additional people. Any change or breach of contract as well as any cancellation of the stay will be considered to be the responsibility of the renter.

Article 11 : Pets : this contract specifies whether the renter may or may not stay accompanied by domestic pet(s). Should the renter not respect this clause, the owner can refuse entry. In this case, no refund will be made.

Article 12 : Smoking : All suites, loft and cottages are non smoking. However smoking is permitted everywhere outside: on your private terrace, in the garden or at the swimming pool.  We thank you for being considerate of others.

Article 13 : Condition of the property: The renter undertakes he will keep the accommodation in a perfect state, and he will spontaneously declare and assume the cost of any damage he could be responsible for. An inventory is at the disposal of the renter on request. This inventory constitutes the only reference in case of dispute regarding the condition of the property. Should you find that any of the amenities are damaged or broken, or if you have any other cause for concern, please bring it to our attention immediately so that we can resolve the problem. Cleaning of the property is the responsibility of the renter during the period of the rental and before his departure. The amount of any forfeit in this respect is mentioned in this contract.

Article 14 : Loss or damage deposit: on arrival of the renter, a loss or damage deposit of 200 euros is demanded by the owner. After the final inspection of the property is concluded satisfactorily, this deposit is reimbursed, if necessary after the renter has paid the owner sufficient compensation from this sum to restore the property to its previously agreed state. In the case of early departure (before the date mentioned in this contract) impeding the establishment of the inspection of the property on the renter’s day of departure, the loss or damage deposit will be refunded by the owner with a delay not exceeding one week.

Article 15 : Damage insurance: the renter is liable for any damage he may cause. He should be insured with a holiday-style insurance covering various risks.

Article 16 : Limitation of Liability:

- External providers : The owner is not responsible for the eventual breakdown of the supply of water, electricity, satellite TV system, internet network, GSM signal for mobile phones, nor swimming pool filtration system, though we will use our best endeavour to arrange for any such problems to be solved quicly.

 - All baggage and personal possessions including motor vehicles remain at all times and in all circumstances the owner’s risk. It is also the renter’s responsibility to lock-up his Suite when he goes out, even for a short period of time.

Personal items forgotten in the accommodation at the end of the stay can be sent back, on demand and at the renter’s cost.

Article 17 : Legislation : In case of dispute between the owner and the renter, the renter agrees that the French jurisdiction applies and that only the courts situated on the French territory are competent.